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Policies

Please view our policies before creating an account and bidding.

We offer a Live Arrival Guarantee (LAG) following the acceptance of our shipping regulations (noted in the Shipping Info tab). You must be home to receive package for our LAG to be accepted. If an issue, though rare, may arise you MUST notify us within 1 hour of delivery. (FEDEX provides delivery time stamps). We cannot be held responsible for carrier delays. We will do everything in our power to ensure the safest possible live arrival of all Isopoda pets. Photographic evidence may be requested in some cases for refunds or replacements. Please be aware of what you are purchasing,  do the proper research, and ask us any questions. Pictures of listings are representations of the isopods. Most photos on this site are our intellectual property and cannot be used on other media without our permission. We do not offer returns, refunds, or cancellations on orders that have not been shipped. Payments must be made on our secure website for your protection and ours. We do not offer payment plans for auctions wins. 

Happy Bidding!