Shipping Guidelines

Ship days are Tuesday and Wednesday WEATHER PERMITTING. Orders placed between Thursday-Sunday will begin processing on Tuesday. We have a shipping capacity so please be patient as we aim to fulfill as many orders as possible on these shipping days. Heating and cooling elements are used in packaging when needed. However there are some temperatures that may be too extreme to ship in with or without heating/cooling elements and even to a FedEx hub facility for pick up. Day time temperatures over 85 degrees fahrenheit must go to a FedEx Hub for pick up, and night time temperatures under 40 degrees fahrenheit must go to a FedEx Hub for pick up. PLEASE NOTE there are regulations that can hold us from shipping your order. We reserve the right to withhold any shipping, at our convenience from our knowledge if needed, for the safety of the animals with temperatures over 90 degrees fahrenheit and lower than 35 degrees fahrenheit. We offer $30 overnight shipping. Overnight shipping does not always mean you will get it the next day from when you placed your order, however it DOES mean that when the order ships you will receive it the next day. We cannot be held responsible for carrier delays. We will do everything in our power to ensure the safe live arrival of all Isopoda pets. We ship via FedEx overnight with morning delivery for the safety of our isopods. Shipping is ONLY offered throughout the continental USA.

You must be compliant with our shipping guidelines to receive our Live Arrival Guarantee (LAG).